Mall Godd

We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping.

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address).

Can couriers deliver to remote areas? Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.

MallGodd uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, and bank transfer (debit card).

Log into " My Account " ; Enter into " My Orders " ; Once we have received your payment, all Mallgodd orders will show various order status stages before being shipped out.

1.How to apply for a return (RMA) or aftersales services ? You can request a return by applying for an RMA (Return Merchandize Authorization) once the order is delivered. Please refer to the specific warranty time-frame for your product. 2.What if I have not applied for an RMA but a Customer Service agent offered me an after-sale solution, where can I check my RMA status? You can check R.M.A status in your account in the RMA list page. 3.I have selected my preferred RMA solution in “RMA Type”, will you follow my recommendation or offer alternatives? Our Customer Service will follow your recommendation as long as it is applicable to your case according to our warranty policy. 4.What if after an RMA has been been issued, the product finally works and I do not need to return the item anymore. What do to then? Please kindly inform our Customer Service via our Support Center. Our Customer Service will close the RMA application for you. 5.What if after an RMA has been been issued and I find out that there are more problems for other items in the same order? You can apply for several types of RMA within one order. However, we will resolve all after-sales issues one by one. In other words, we will resolve the previous problem first then the second one, next. If you need after sales service for different orders at the same time, please submit a separate RMA request for each order.